Privacy Policy | gbet Official Secure Gaming Platform

Last Updated: 2026-08-21

Privacy Quick Summary

  • What we collect: Identity, payment, and device data.
  • Why we collect it: Account security and legal compliance.
  • Who sees it: Only authorized staff and essential partners.
  • Retention: Kept for the account life plus legal periods.
  • Deletion: Request via our support channels.

Introduction and Scope

This Privacy Policy describes how gbet collects, uses, and protects the personal information of users within the Philippines. By using our platform, you agree to the practices described herein.

This policy applies exclusively to our own website and services. It does not apply to any third-party websites, external links, or external services you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party site you visit.

Personal Information We Collect

We collect only the data necessary to provide a secure and compliant gaming environment:

Account and Identity Data

Information provided during registration used to create your unique account, verify your identity, and manage your profile.

Verification Documents

Documents requested for KYC (Know Your Customer) purposes to prevent underage gaming and ensure account ownership.

Payment Data

Details necessary to process deposits and withdrawals, managed through our partner payment providers.

Gaming and Transaction Activity

Records of your wagers, wins, losses, and payment history to ensure fair play and facilitate financial auditing.

Technical and Device Data

IP addresses, browser type, operating system, and device identifiers to maintain security and optimize site performance.

Support Communication

Records of your interactions with our support team to resolve queries and improve our services.

How We Collect Data

We obtain information through three primary channels:

  • Directly from you: Information you enter when registering, updating your profile, or contacting support.
  • Automatically: Data collected via cookies and server logs when you navigate our platform.
  • Partner Providers: Data received from our partner payment processors and identity verification services.

Why We Use Data

Your data is processed for the following legitimate purposes:

  • Managing your account and providing access to our games.
  • Processing financial transactions and facilitating payouts.
  • Verifying age and identity to comply with gaming regulations.
  • Detecting and preventing fraud, money laundering, and multi-accounting.
  • Personalizing your experience and displaying relevant content.
  • Fulfilling legal obligations required for gambling operators in the Philippines.
  • Sending marketing updates (only if you have explicitly opted in).

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partners who handle payments, identity verification, and technical infrastructure.
  • Legal Authorities: When required by applicable laws or to respond to valid legal requests from regulatory bodies.

How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption of data during transit to prevent unauthorized interception.
  • Strict internal access controls, ensuring only authorized personnel can access sensitive data.
  • Isolation of payment data to ensure financial details are not stored in plain text on our primary servers.
  • Continuous monitoring of our systems to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to improve your browsing experience and secure your session. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

You maintain control over your personal data. You may exercise the following rights through our support channels:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the removal of your personal information.
  • Objection & Withdrawal: Object to specific processing or withdraw consent for marketing.
  • Portability: Request your data in a structured, machine-readable format.

Please note: Even after account closure, certain data must be retained to comply with anti-money laundering (AML) and gambling regulations in the Philippines.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we retain data for the minimum period required by applicable law in the Philippines to satisfy regulatory, auditing, and legal requirements.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any funds will be handled according to legal requirements. Parents or guardians who suspect a minor is using our platform should report it via our support channels.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection equivalent to that required by local laws.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed about how we handle your data.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please contact our support team via the channels available on our Support Page.